PM takes notice of inaction on complaints on Pakistan Citizen Portal app

Prime Minister Imran Khan has taken notice of inaction of officers regarding citizens’ complaints lodged on the Pakistan Citizen Portal app. The PM office had observed that complaints were disposed of without proper inquiry, satisfactory reply, and documentary evidence. It also noted that the departments took “unnecessary time” in addressing complaints and the decision to resolve complaints was taken by “unconcerned officials”.

Radio Pakistan reported that the Prime Minister’s Office (PMO) directed all ministries and departments to form five-member committees to “conduct performance evaluation and submit their reports within 30 days”.

Source: Dawn